BAK Skincare has been acquired
Thanks to the groundbreaking nature of our probiotic and postbiotic science, we've been acquired. It's a huge step forward for the field of probiotic skincare, that promises to bring the benefits of live bacteria to the world.
We're so grateful to all of you who have bought BAK and supported us along the way, and it's our number one priority that you get all the skincare you want before we close down.
Below are some of the most common questions we’re getting, but feel free to contact us at contact@bakskincare.com if the answer you’re seeking is not listed below.
I ORDERED DURING YOUR FINAL SALE, BUT HAVEN'T RECEIVED MY ORDER YET. WHY IS IT TAKING SO LONG?
If you have received an order confirmation e-mail, your order has been registered and will be sent this week or next week.
The delay is caused by having an incredible numbers of orders come in, and the warehouse also being closed over the Danish Easter holidays. We're really sorry for the delay, but please know the warehouse are working as quickly as they can.
When can you expect to get your orders delivered?
Orders from 24/03
Delivery estimate: 12/04-16/04
Orders from 25/03-27/03
Delivery estimate: 16/04-18/04
Orders from 28/03-2/04
Delivery estimate: 18/04-22/04
Orders from 3/04-4/04
Delivery estimate: 22/04-24/04
INTERNATIONAL ORDERS:
International orders will take a bit longer depending on the shipping destination.
I STOCKED UP. HOW LONG WILL THE PRODUCTS LAST? HOW DO I STORE THEM?
The products all have a best before date printed on the bottom of the box. We’ve also listed the expiration date on the product page of each product so you know how long you have before the product expires.
HOW CAN I CONTACT BAK AFTER APRIL 5TH?
You can still write to us at contact@bakskincare.com after April 5th. However, we will no longer offer the 30-day money back guarantee, and in the case of faulty or damaged products we may not be able to replace the product but only offer you a refund.
FAQ